Returns & refunds
Returns & refunds, made simple
Here is how to request an exchange or return, what to check before sending an item back, and how we handle damaged or incorrect shipments.
How a return request works
Follow these steps to start an enquiry. Eligibility is confirmed by our team before any item is sent back.
1. Contact support
Reach out through the Contact Us page with your order details and a short description of the issue.
2. Check the item
Keep unused items in their original packaging, including all accessories supplied with the product.
3. Receive confirmation
Once your request is reviewed, we confirm whether the return or exchange is eligible and share next steps.
Before you send an item
Unused items in original packaging with all accessories are easiest to review. Damaged or incorrect shipments should be reported to Contact Us so we can help resolve them.